Refund policy

Coffee

We do not accept returns or refunds for coffee unless the order is incorrect or arrives damaged. Please report an incorrect or damaged coffee order within 7 days of delivery. Include your order number and a photo so we can review the issue and help resolve it.

Merchandise and accessories

Contact us if merchandise arrives broken, misprinted or different from what you ordered. Eligible returns must be requested within 14 days of delivery. Items must be unused, unwashed and in their original packaging. We do not accept change-of-mind returns.

Return shipping is the customer’s responsibility unless the issue was our error.

How to request help

Email elysantacreative@gmail.com with your order number, a short description of the issue and a photo when applicable.