Refund policy
Return & Refund Policy
We’re creatives — we get it. Sometimes things go wrong. Here’s how we handle returns and refunds, without the corporate robot-speak.
☕ Coffee Products (A.K.A. The Sacred Beans)
Coffee is roasted just for you when you order. That means it’s fresh, unique… and non-refundable.
We can’t accept returns on coffee — unless we messed up.
Got the wrong roast? Bag showed up looking like it lost a fight? Let us know within 7 days of delivery, send us a photo and your order number, and we’ll make it right. No drama, just solutions.
👕 Merch & Accessories
We’re a little more flexible here.
If your mug, t-shirt, or other merch item shows up broken, misprinted, or looking nothing like what you ordered, we’ll take care of it.
✔ Returns accepted within 14 days of delivery
✔ Must be unused, unwashed, and in original packaging
✖ No returns on “just didn’t vibe with it”
📦 Return shipping is on you — unless it was our fault.
🚨 How to Start a Return
Don’t send us smoke signals — just shoot us an email at elysantacreative@gmail.com with:
-
Your order number
-
A short note on what happened
-
A photo if something looks off
We’ll respond faster than your third coffee kicks in.
Final Sip
We’re a small creative team, not a massive warehouse empire. Every order helps fuel our mission — and probably someone’s deadline.
Thanks for being here. Thanks for shopping small. And remember:
If in doubt, blame the coffee — not the mug.