Cancellation policy

Subscriptions and automatic renewals

Subscriptions renew automatically at the price and frequency shown when you subscribe, until canceled. Every four weeks and every month are different schedules; review your selected plan and next billing date.

Cancel without a minimum commitment

There is no minimum subscription term. You may cancel at any time. To stop the next automatic charge, cancel at least 24 hours before your scheduled billing time. Cancellation after that deadline may not stop the upcoming charge and applies to future renewals.

Use the subscription management link provided with your subscription, or contact elysantacreative@gmail.com for help. Send any cancellation request at least 24 hours before the next scheduled charge.

Charges and shipped orders

Canceling a subscription does not automatically refund an order already charged. If it has not shipped, contact us promptly so we can check its status; cancellation or refund of that order is not guaranteed. Once a renewal order has shipped, its automatic charge is not refundable because of a late cancellation or change of mind.

This does not change the assistance available for damaged, incorrect or other eligible order issues under our Refund Policy.

Delivery coverage

Coffee subscriptions ship only to the contiguous United States and Washington, D.C. We are not currently shipping coffee to Puerto Rico. See our Shipping Policy.